Service Design often follows on from User Research. Once we understand your customers and have established their problems and user needs, we will map out and design your high level customer journey.
We’re not talking about individual web pages, we’re talking about how your customers interact with your business from start to finish. Why have they come to your business? What do they want to do when they get there? Where do your services fit into their everyday life? How can we improve their experience?
Service Design could also involve looking at where you could take your business in the future; what further services you could offer to your users and what they could look like.
Because Service Design can help any business in any industry, how we approach the implementation will vary hugely. Get in touch to see how we can help you, or take a look at some of our case studies to see how we’ve helped our clients so far.